E-commerce Integration Engineer & Pre-Sales Support

Overview

• Offer technical, functional and product integration support to merchant partners in order to get their checkout page, mobile app, IVR, CRM systems, etc. integrated with RAKBANK’s Payment Gateways & other web/mobile based acquiring products in a seamless and error free manner.
• Provide technical pre-sales support by accompanying product & sales team to meetings with prospects. This would typically involve giving presentations to prospective and existing clients, providing product demonstrations, and using whiteboard sessions, all with a focus on maintaining a sales-oriented approach.
• Deliver training sessions to colleagues and clients on the use of bank’s Payment Gateway products.
• Provide proposal support to the sales team in order to accurately determine the feasibility, cost and time implications when responding to customer proposals for large relationships.
• Gather and accurately document business and technical requirements from customers in order to
• Write small internal computer applications to provide proof-of-concept ideas, to test RAKBANK’s e-commerce products, and to troubleshoot client issues
• Coordinate with payment gateway providers on issues that requires their intervention and troubleshooting
• Ensure compliance mandate monitoring & implementation.
• Handle merchant on-boarding on various payment gateways, digital payment solutions offered by
• Bank such as Skiply, RAKBANK Simplify etc.
• Assist Service Delivery Manager in performing BAU activities of the unit
• Ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences, in a sales-oriented manner
• Ability to understand and write basis programming codes in commonly used scripting languages like JSP, PHP, CGI, XML, .net etc.
• Ability to work independently with customers via phone, email and on-site with minimal supervision
• In-depth technical, functional knowledge of various payment gateway products including MiGS,MPGS, CyberSource, Simplify, EPG, etc.
•  Experience of regularly giving presentations to customers in a sales environment
•  Experience of working alongside a sales & product team, supporting them to help win new business.
•  Experience of working in the payments industry, preferably ecommerce
•  Previous required experience, as above, in the Middle East region
•  Arabic language skills (added advantage)