Client Advisor and Sales Support (Mandarin Speaker preferably)
Skills
About This Role
Position
CLIENT ADVISOR AND SALES SUPPORT (Mandarin Speaker preferably)
Your Mission
- To provide an inspirational, luxurious shopping experience, maximizing every sales opportunity.
- Support peers and colleagues in efficient running of the boutique.
- Demonstrate excellent product knowledge and drive to achieve store targets.
- Job responsibilities
- Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service and never let the customer leave with a bad impression.
- Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand.
- Establish and develop relationship with existing clients and engage new customers to the brand.
- Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
- Contribute to the store and service KPIs achievement
- Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes.
- Perform all CRM one to one activities as per Store Manager indications, including CRM AFSS (ex. follow up on watch maintenance).
- Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.).
- Ensure that all front area of the shop is clean and products are displayed as per VM guidelines.
- Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored
- Perform on-line training modules and participate to defined training sessions in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security, systems…)
Profile
The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 5 years of sales experience within Bulgari or a similar role within luxury/fashion brand.
Customer Relationship Management techniques and High Jewelry/ High End experience is a must.
Proficiency in English written and verbal is essential
To succeed within this role, you should hold strong customer service and negotiation skills, strong knowledge of High End and High Jewelry and work with integrity and respect to ensure operational effectiveness.
Strong business awareness and the ability to network to enhance and build your client base is essential.
Knowledge of Bulgari products, selling skills and store procedures is also required.
***BVLGARI***
------------------------
Bvlgari was founded in the heart of Rome in 1884.
Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community.
In 2024 the Maison announced the creation of *Fondazione Bvlgari* , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.
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