Sales Support Analyst

Overview

MultiBank Group

Role Overview

Key Responsibilities

• Audit and review recorded sales calls to assess quality, compliance, and adherence to company standards; provide structured feedback and escalate issues where necessary.
• Monitor daily sales team activity and ensure timely, consistent client engagement across all assigned accounts and pipelines.
• Maintain, update, and distribute accurate sales performance reports and tracking sheets using Excel on a daily, weekly, and monthly basis.
• Collaborate with the sales team to support outreach campaigns, follow-up workflows, and lead management activities.
• Manage and update client data within the CRM system (preferably CCRM Antelope), always ensuring data integrity and completeness.
• Identify operational gaps within the sales support function and proactively recommend process improvements.
• Support onboarding documentation, client audit trails, and compliance reporting as required.
• Liaise with internal departments including Compliance, Operations, and Finance to resolve client queries and escalate issues as needed.

Qualification Requirements

• Minimum 1 year of experience in the forex or broader financial services industry, preferably in sales operations, client services, or a related analytical/support function.
• Proficiency in Microsoft Excel, including formulas, pivot tables, data validation, and reporting tools.
• Hands-on experience with CRM platforms; CCRM Antelope experience is a strong advantage.
• Strong analytical mindset with exceptional attention to detail and accuracy under pressure.

Why Join Us?

• Work with one of the world’s leading financial derivatives institutions.
• Competitive salary plus performance-based incentives.
• Access to a dynamic, international, and fast-growing environment.
• Strong opportunities for career progression within a global financial group.
• Be part of a business committed to innovation, excellence, and long-term growth.
• *Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.*
• MultiBank Group combines prime liquidity, cutting-edge technology, and first-class service to deliver advanced trading platforms to clients worldwide.
• Our mission is to provide exceptional products and services to our clients — and we continue to invest heavily in technology and regulation to benefit our customers and the financial industry as a whole.
• As the most heavily regulated financial derivatives group, MultiBank Group maintains an unblemished regulatory record with all its regulators.
• Positions available across our 25+ global offices
• — Dubai, Hong Kong, Singapore, London, Sydney, and more.
• 🌐 Learn more:
• www.multibankgroup.com
• MultiBank Group is an equal opportunity employer committed to diversity and inclusion.
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