Sales Operations Manager

Overview

Key Responsibilities

• Develop and improve sales processes, workflows, and operational procedures to enhance efficiency and productivity.
• Manage CRM systems, maintain data integrity, and ensure accurate tracking of customer accounts, opportunities, and sales activities.
• Prepare and analyze sales reports, forecasts, pipeline performance, and key sales metrics to support decision-making.
• Oversee quotation and proposal management, ensuring accuracy, compliance, and timely submission.
• Support sales teams through effective coordination of sales operations, customer onboarding, and order processing activities.
• Monitor pipeline health, forecasting accuracy, and revenue opportunities while identifying risks and improvement areas.
• Lead process improvement initiatives, reporting enhancements, and cross-functional collaboration to support business growth.

Skills and Attributes Required

• Bachelor's Degree in Business Administration, Sales Management, Marketing, Commerce, or a related field.
• 5–8 years of relevant experience in Sales Operations, Commercial Operations, Sales Support, CRM Administration, or a related function.
• Strong understanding of sales processes, pipeline management, forecasting, reporting, and commercial operations.
• Proven experience managing CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot, Zoho, or similar systems.
• Advanced proficiency in Microsoft Excel, Power BI, and sales reporting tools.
• Strong analytical, organizational, problem-solving, and communication skills.
• Experience within B2B, industrial, engineering, manufacturing, technical products, or distribution environments is preferred.
• Interested candidates are invited to send their updated resumes highlighting relevant experience and achievements.

Education

• Bachelor's (Required)

Experience

• Sales Operations: 5 years (Required)