Sales Executive – Floristry

Overview

1. Customer Engagement & Sales

• Build and maintain strong relationships with new and existing customers.
• Understand customer requirements and recommend suitable floral arrangements, gifting solutions, and event décor services.
• Promote floral products and services for weddings, birthdays, corporate events, anniversaries, and special occasions.
• Generate sales through proactive customer engagement, follow-ups, and upselling opportunities.
• Achieve individual and team sales targets.

2. Quotation & Order Management

• Prepare quotations based on customer requirements and event specifications.
• Follow up on inquiries and convert leads into confirmed sales orders.
• Ensure accurate order processing, documentation, and timely confirmations.
• Coordinate pricing, order details, and delivery schedules with customers.
• Maintain records of customer inquiries, quotations, and sales transactions.

3. Coordination & Order Execution

• Coordinate with florists, production staff, and operations teams for order preparation and execution.
• Ensure all floral arrangements, gifting orders, and event setups are completed accurately and delivered on schedule.
• Communicate customer requirements and special instructions clearly to internal teams.
• Monitor order progress and resolve any issues promptly to ensure customer satisfaction.

4. Customer Service

• Deliver exceptional customer service throughout the sales and order fulfillment process.
• Handle customer inquiries, feedback, and complaints professionally and efficiently.
• Maintain a friendly, professional, and solution-oriented approach at all times.
• Ensure a positive customer experience to encourage repeat business and referrals.

5. Business Development

• Identify new sales opportunities and potential corporate, retail, and event clients.
• Support business growth through customer retention, repeat sales, and upselling strategies.
• Assist in promoting seasonal campaigns, special offers, and marketing initiatives.
• Develop and maintain long-term relationships with key clients and event organizers.
• Contribute innovative ideas to improve sales performance and customer engagement.

& Qualifications

• UAE sales experience preferred.
• Experience in flowers, events, gifting, retail, hospitality, or related sales sectors is an advantage.
• Strong communication, interpersonal, negotiation, and customer service skills.
• Confident, presentable, and energetic personality.
• Ability to work under pressure and achieve sales targets.
• Strong organizational, coordination, and follow-up skills.
• Basic proficiency in MS Office applications.
• UAE Driving License is an advantage.
• Immediate joiners preferred.

What We Offer

• Competitive salary and incentive structure.
• Career growth and development opportunities.
• Supportive and creative working environment.
• Opportunity to work on exciting floral and event projects across the UAE.

Job Type: Full-time