Sales Development Representative

The purpose of this role is to be the first point of contact for incoming leads and potential clients, ensuring a smooth customer experience across a variety of Crimson programs, by:

Managing, contacting, and qualifying inbound warm/hot leads to Crimson

Providing resources to lead to inform them of opportunities with Crimson

Working as part of a high performing team to provide the best experience to potential Crimson students

Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently and accurately entered and managed within Crimson’s Client Relations Management (CRM) system, Salesforce

Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce

Schedule meetings for the leads to meet with Crimson’s Academic Advisors

Establish, develop and maintain positive and professional customer interactions and relationships for Crimson

Continuously improving sales techniques, processes and enhancing industry knowledge

Proficient in English - Spoken/Written

Experience in Customer Service, Customer Success

Experience in US college admissions will be preferred but not required

Excellent communication skills

Excellent organisation skills

Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile

Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms

Flexible working environment, you will be empowered to structure how you work

Limitless development and exposure- our internal promotions/role changes made up 33% of all recruitment last year.

$1,000 training budget per year- we love to level up!

Psychologist on staff

Impressive fireside chats and workshops to help the team continuously level up

Radical Candour is a feedback approach we live by

We’re a global player with 30 markets (and growing) across the globe!

If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!

Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.