Sales Development Representative
Key Skills for This Role
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The Role
The ideal candidate will be able to build rapport easily, be customer-obsessed, and have a growth mindset.
The purpose of this role is to be the first point of contact for incoming leads and potential clients, ensuring a smooth customer experience across a variety of Crimson programs, by:
Managing, contacting, and qualifying inbound warm/hot leads to Crimson Middle East and Turkey
Providing resources to leads to inform them of opportunities with Crimson
Working as part of a high performing team to provide the best experience to potential Crimson students
What are the main responsibilities for this role?
- Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently, accurately entered and managed within Crimson’s Client Relations Management (CRM) system Salesforce
- Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
- Track Crimson events and plan accordingly to reach out to the event leads
- Schedule meetings for the leads to meet with Crimson’s Academic Advisors and Country Manager
- Planning and running local events to increase brand awareness for Crimson
- Establish, develop and maintain positive and professional customer interactions and relationships for Crimson
- Continuously improving sales techniques, processes and enhancing industry knowledge
- Engaging in outreach activities such as presenting at school talks, careers expos, and Crimson seminars when required
- Attending industry events as required
- Collating fortnightly sales reports in an accurate and concise manner for management
What skills and experience are required?
- Experience in Customer Service, Customer Success
- Experience in university admissions (US & UK as priority) will be preferred but not required
- Excellent communication skills
- Excellent organization skills
- Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
- Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms
Why work for Crimson?
Flexible working environment, you will be empowered to structure how you work
Option to work from our many locations/remotely around the globe (role dependant) with us!
Limitless development and exposure- our internal promotions/role changes made up 33% of all recruitment last year.
$1,000 training budget per year- we love to level up!
Psychologist on staff
Impressive fireside chats and workshops to help the team continuously level up
Radical Candour is a feedback approach we live by
We’re a global player with 28 markets (and growing) across the globe!
If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!
Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.
Requirements
- Experience in Customer Service, Customer Success
- Experience in university admissions (US & UK as priority) will be preferred but not required
- Excellent communication skills
- Excellent organization skills
- Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
- Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms
About Crimson Education
University admissions consulting and online schooling.
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