Sales coordinator - Proposal
Role Overview
The role leads sales operations, customer support, order processing, quotations, and client coordination.
Exposure to ELV systems, ICT or technology solutions, and B2B project-driven environments is preferred; Saudi-market knowledge is also preferred.
Key Skills for This Role
Full Job Posting
Role overview
The role leads sales operations, customer support, order processing, quotations, and client coordination.
Exposure to ELV systems, ICT or technology solutions, and B2B project-driven environments is preferred; Saudi-market knowledge is also preferred.
Team leadership and supervision
- Supervise, mentor, and schedule sales support and customer support staff, allocating workload across accounts and enquiries.
- Set individual and team targets, conduct one-to-ones and performance reviews, and onboard and train new team members on CRM tools, templates, escalations, and processes.
Sales operations support
- Oversee quality and preparation of quotations, proposals, and commercial documents before client submission.
- Track opportunities, follow up on pending quotes, and maintain CRM pipeline hygiene with sales and business development.
- Confirm pricing, lead times, and availability with procurement and vendors; process purchase orders, sales orders, and contract documents accurately and promptly.
Customer support management
- Serve as escalation point for customer queries, complaints, and service issues; ensure timely resolution and clear communication.
- Monitor response times and case aging, and enforce SLA adherence across the support queue.
- Coordinate after-sales support, warranty issues, and service requests with technical and project teams; log interactions and outcomes.
Process, reporting, and improvement
- Maintain and refine sales and customer support SOPs; align documentation and approvals with governance, procurement policy, and contractual obligations.
- Coordinate handoffs across sales, operations, project delivery, and finance, and keep records ready for audits and internal reviews.
- Prepare weekly and monthly dashboards for quotation turnaround, order status, customer satisfaction, and support ticket metrics.
- Identify bottlenecks, propose improvements, and present performance summaries and recommendations to management.
Pay
- Pay is SAR 4,000–8,000 per month.
Work location
- Work location is in person. Riyadh is listed as preferred.
Requirements
- Experience leading sales operations, customer support, order processing, quotations, and client coordination.
- Ability to supervise, mentor, schedule, and allocate work across sales support and customer support teams.
- Ability to set performance targets, conduct one-to-ones and performance reviews, and onboard and train team members.
- Preferably, exposure to ELV systems, ICT or technology solutions, and B2B project-driven environments.
- Knowledge of the Saudi market is preferred.
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