Rooms Controller
Role Overview
Coordinates room inventory, allocations and guest arrivals at DELANO Dubai.
Works with hotel operations teams to ensure rooms are assigned accurately and ready in line with guest preferences and operational priorities.
Key Skills for This Role
Full Job Posting
Role overview
Coordinates room inventory, allocations and guest arrivals at DELANO Dubai.
Works with hotel operations teams to ensure rooms are assigned accurately and ready in line with guest preferences and operational priorities.
Rooms control duties
- Manage room assignments, room inventory and room-status records.
- Review arrivals and departures, identify special requirements, and coordinate VIP and repeat-guest preferences.
- Coordinate room readiness with Housekeeping and Front Office.
- Maintain accurate PMS records, including room status, allocations, traces and guest profiles.
- Support occupancy management, room changes and upgrades; anticipate issues and minimize arrival delays.
- Coordinate across hotel departments and provide clear shift handovers.
Qualifications
- Previous Front Office, Rooms Control or Reservations experience in a luxury or lifestyle hotel.
- Strong understanding of room inventory, allocation and Front Office operations.
- Experience with a hotel PMS; Opera experience is an advantage.
- Organization, attention to detail, communication and coordination skills.
- Able to manage multiple priorities in a fast-paced, high-occupancy environment and proactively resolve guest-related operational challenges.
- Fluent in English; additional languages are an advantage.
About DELANO Dubai
DELANO Dubai is a luxury resort on Bluewaters Island with rooms and suites, dining and mixology venues, a pool and a wellness studio.
Why join
- The posting describes opportunities to contribute to a luxury hotel and highlights growth, collaboration and employee benefits.
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