Room Attendant

Role summary

Guest room cleaning and presentation

• Collect daily assignments, keys, instructions, and room priorities from the Housekeeping Supervisor.
• Prepare a trolley with linen, amenities, cleaning supplies, equipment, and guest supplies.
• Clean and service rooms to hotel procedures, brand standards, and productivity requirements; make beds and replace linen.
• Dust, clean, vacuum, mop, polish, and sanitize surfaces, fixtures, furniture, floors, windows, mirrors, and other designated areas.
• Replenish amenities and consumables, check minibar items where applicable, and conduct a final visual check before completing the room.
• Perform turndown service where applicable and report rooms needing extra cleaning, deep cleaning, or maintenance.

Bathrooms, guest privacy, and service

• Clean and sanitize bathroom fixtures and surfaces; replenish towels, toiletries, and other consumables.
• Respect guest privacy, belongings, confidentiality, and security; follow room-entry and Do Not Disturb procedures.
• Report suspicious activity, security concerns, lost property, and safety risks promptly.
• Greet guests courteously, respond to reasonable requests, coordinate laundry-related requests, and escalate complaints or unresolved concerns.

Housekeeping operations and maintenance

• Maintain assigned corridors, service areas, pantries, linen areas, and housekeeping trolleys; keep supplies organized and stocked.
• Collect and dispose of waste as instructed and keep clean and soiled linen separated to prevent cross-contamination.
• Support deep cleaning, preventive cleaning, room projects, and other housekeeping work, including during busy periods.
• Inspect rooms for defects, damage, wear, or unsafe conditions; report maintenance issues, damaged property, and outstanding concerns.

Safety, quality, and sustainability

• Follow hotel health, safety, hygiene, fire, security, and environmental procedures.
• Use chemicals and equipment according to instructions; apply correct dilution, do not mix products unless approved, and use PPE when required.
• Handle supplies and waste safely, report incidents promptly, and follow emergency procedures and required training.
• Reduce unnecessary water, energy, chemical, and material use; follow linen-reuse and waste-segregation practices.
• Meet brand, housekeeping, room-presentation, and quality standards; cooperate with inspections and correct deficiencies.

Role expectations

• Demonstrate attention to detail, professionalism, efficient work practices, and respect for guest privacy and belongings.
• Maintain room cleanliness, hygiene, presentation, and functionality to hotel standards.
• Follow housekeeping procedures, safety instructions, and established productivity requirements.

Additional role information