CCTV Operator

Role Overview

Key Responsibilities

• Monitor client properties in real time using video surveillance and AI analytics platforms.
• Identify, assess, and respond to suspicious or unauthorized activity with urgency and accuracy.
• Use two-way audio to warn off trespassers and stop criminal activity.
• Dispatch security officers, police, or courtesy patrol based on set procedures.
• Handle inbound calls from clients and site contacts with clear, professional communication.
• Coordinate with field teams and internal departments on active incidents.
• Check system health and camera function using command center tools, and escalate issues.
• Run virtual patrols to catch problems before they escalate.
• Write detailed, accurate incident reports for client and executive review.
• Log all activity and keep precise shift records.
• Follow standard operating procedures and client post orders.
• Document open issues and brief the next shift at handoff.

Qualifications

• Excellent spoken and written English is required and non-negotiable; candidates complete a phone screen and written English test.
• Full availability for any shift: days, evenings, overnights, weekends, and public holidays.
• Willingness to work rotating shifts and cover short-notice openings.
• 2+ years of experience in CCTV monitoring, a security control room, emergency dispatch, police, military, or a call center.
• Typing speed of 35 WPM or more.
• Strong skills with Microsoft Office and web-based software.
• Ability to focus on screens for full shifts without losing accuracy.
• Ability to handle several tasks at once under pressure.
• Reliable, self-motivated, and accountable.
• Valid UAE residence visa, or eligibility for company sponsorship.

Nice to Have

• Experience with video management or alarm monitoring software.
• IT security background.
• Knowledge of emergency services and response procedures.
• SIRA or other security control room certification.

What We Offer

• Salary: AED 4,000 per month.
• UAE employment visa.
• Medical insurance.
• 30 days annual leave.
• Training on the AI monitoring platform.
• Growth into shift supervisor and operations roles.

Work Location

• Work Location: In person at the Business Bay, Dubai office.