Revenue Operations Manager
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Key skills for this role
About the Role
Khazna Data Centers seeks a Revenue Operations Manager to manage commercial systems, CRM platform, and reporting processes. The role ensures pipeline visibility, data integrity, and supports forecasting across sales and commercial teams.
Key Skills for This Role
Responsibilities
- Manage and administer Khazna's CRM and commercial systems, ensuring they support business operations effectively
- Configure and maintain CRM structures, including opportunity stages, deal types, products, pricing fields, workflows, and reporting frameworks
- Oversee pipeline governance by monitoring opportunity progression, pipeline health, forecast accuracy, and stage gate compliance
- Conduct regular pipeline review meetings with Sales and Commercial teams to identify risks, slippage, and forecast changes
- Develop and maintain commercial dashboards, KPI reports, forecasting reports, and executive reporting packs
- Establish and enforce commercial data governance standards, ensuring data accuracy, completeness, consistency, and audit readiness
- Support integration of CRM with Finance, ERP, contract management, pricing, and business intelligence systems
- Drive process standardization, workflow automation, and continuous improvement to enhance operational efficiency
- Partner with cross functional teams to improve CRM adoption through training, user support, change management, and alignment
Requirements
- Bachelor's degree in Business Administration, Information Systems, Finance, Operations, or related field
- 6–8 years of experience in revenue operations, sales operations, CRM management, commercial operations, or business operations
- Strong expertise in CRM administration, commercial systems management, pipeline governance, and forecasting
- Proficiency in commercial reporting, dashboard development, data governance, and reporting controls
- Advanced analytical, problem solving, communication, organizational, and reporting skills, including proficiency in Excel and Power BI
Full Job Posting
Company Overview
- Khazna is the leading wholesale data center provider in the Middle East and North Africa, delivering reliable and scalable infrastructure.
Role Overview
- We are seeking a Revenue Operations Manager to join our Commercial Strategy & Operations Department.
Key Accountabilities
- Manage and administer Khazna's CRM and commercial systems.
- Configure and maintain CRM structures including opportunity stages, deal types, products, pricing fields, workflows, and reporting frameworks.
- Oversee pipeline governance by monitoring opportunity progression, pipeline health, forecast accuracy, and stage gate compliance.
- Conduct regular pipeline review meetings with Sales and Commercial teams.
- Develop and maintain commercial dashboards, KPI reports, forecasting reports, and executive reporting packs.
- Establish and enforce commercial data governance standards.
- Support integration of CRM with Finance, ERP, contract management, pricing, and business intelligence systems.
- Drive process standardization, workflow automation, and continuous improvement.
- Partner with cross functional teams to improve CRM adoption through training, user support, change management, and alignment.
Qualifications & Competencies
- Bachelor's degree in Business Administration, Information Systems, Finance, Operations, or a related field.
- 6–8 years of experience in revenue operations, sales operations, CRM management, commercial operations, or business operations.
- Experience in data centers, telecommunications, infrastructure, technology, or similar industries is preferred.
- Strong expertise in CRM administration, commercial systems management, pipeline governance, and forecasting.
- Proficiency in commercial reporting, dashboard development, data governance, and reporting controls.
- Skilled in process optimization, workflow management, stakeholder coordination, and user support.
- Advanced analytical, problem solving, communication, organizational, and reporting skills, including proficiency in Excel and Power BI.
- Demonstrates key competencies in operational excellence, analytical thinking, attention to detail, planning, collaboration, continuous improvement, and stakeholder management.
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