Retail Facilities Coordinator - Contract

Role mission

Functional accountabilities

• Manage facilities help tickets for assigned stores or service specialties within appropriate time frames.
• Coordinate work schedules, updates, resolutions, contractors, and completion of facilities work.
• Measure and report contractor and vendor performance against service expectations and KPIs.
• Audit facilities invoices and ensure timely payment.
• Ensure compliance with provincial and federal health and safety legislation.
• Create and audit maintenance plans for new and renovated stores.
• Coordinate with property managers and landlords as required.
• Provide urgent on-call rotational support; identify cost- and energy-saving initiatives and develop preventative maintenance programs.

People and collaboration

• Build relationships with store leadership and cross-functional partners, including Facilities, Construction, Finance/Accounting, Loss Prevention, Real Estate, Retail Operations, Store Design, Sustainability, and Visual Merchandising.
• Advocate for customers, collaborate on flexible solutions, share technical knowledge, and engage other functions for input.
• Model company values, support continual learning and change, welcome feedback, and work collaboratively.

Experience and qualifications

• Minimum five years of retail experience or experience supporting retail.
• Sound knowledge of facilities maintenance and repairs, health, safety, and environmental regulations.
• Working knowledge of project management principles and practices; experience in expense and budget management.
• Proven vendor collaboration experience.
• Skilled with Microsoft 365 and experienced in facilities ticket and invoicing software.

Competencies

• Excellent verbal and written communication; analytical and agile decision-making; tenacious problem-solving.
• Able to manage multiple priorities, identify urgencies, work independently, and take ownership and responsibility.
• Bilingual French and English is an asset.

Travel and schedule

• Minimal travel to Indigo stores and Home Office.
• Ability to work nights and weekends as required during rotational on-call assignments.