Customer Experience Representative
Role Overview
Indigo is hiring Kids Experts to deliver customer-centered experiences for children, parents, and loved ones.
The role combines customer service, knowledge of kids’ books and toys, community connection, and kids’ event facilitation.
Key Skills for This Role
Full Job Posting
Role overview
Indigo is hiring Kids Experts to deliver customer-centered experiences for children, parents, and loved ones.
The role combines customer service, knowledge of kids’ books and toys, community connection, and kids’ event facilitation.
Customer experience and events
- Welcome customers, listen empathetically, resolve inquiries, and tailor product recommendations.
- Support children and families, including sensitive topics affecting kids and parents.
- Facilitate kids’ events and experiences to foster community connections and drive traffic and sales.
- Document customer interactions and feedback, follow issues through to resolution, and suggest service improvements.
- Support daily operations, maintain organized records, and contribute to a safe and inclusive environment.
- Participate in product and program learning and model Indigo’s values and brand story.
Qualifications
- Customer service, retail, or customer-facing experience is preferred but not required.
- Strong communication, interpersonal, listening, empathy, problem-solving, time management, and multitasking skills.
- Flexible scheduling, including evenings, weekends, and holidays, may be required.
- Organizational skills, attention to detail, accountability, initiative, adaptability, and teamwork are expected.
- Computer systems and CRM proficiency, or willingness to learn, is expected.
- French-English bilingualism is an asset for Quebec positions; other languages are valued.
About Indigo
Indigo describes itself as a physical and digital destination for books, ideas, lifestyle products, and creative people.
Its mission is to inspire reading and enrich the lives of booklovers; its guiding principles emphasize customer focus, shared value, inclusion, and community care.
Hiring information
- This posting is for a current opportunity. Indigo says AI tools may assist with screening and assessments while human judgment remains part of the process.
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