Product Operations Manager

Role overview

Operations and merchandising

• Lead store-level product operations priorities to improve inventory accuracy, product availability, efficiency, and profitability.
• Support the General Manager in meeting store objectives and resolving execution risks and barriers.
• Direct Product Operations and Visual Operations leaders and ensure consistent inventory, product flow, merchandising, and promotional execution.
• Manage product flow and inventory routines, including MyCount, Reportal, returns, audits, markdowns, and inventory controls.
• Maintain back-of-house organization, compliance, inventory integrity, and loss prevention.
• Lead product presentation, promotions, signage, inventory routines, and story changeovers to company standards.
• Support labour planning, workload management, and alignment of team deployment with operational priorities.

People and customer experience

• Coach employees in Indigo's customer service model and reinforce behaviours that improve customer engagement and results.
• Communicate priorities to operations and visual teams using Employee Hub, communication boards, and the DSR process.
• Recruit, onboard, develop, and retain employees; participate in talent review, calibration, and succession planning.
• Address team performance, conduct, and engagement risks and foster a collaborative, inclusive culture.
• Lead store health and safety practices and comply with provincial policies and standards.
• Model Indigo's guiding principles and values.

Qualifications

• 2–3 years of progressive leadership experience in specialty retail and/or a multi-unit environment, leading customer-facing teams.
• Experience executing operational, inventory, and/or merchandising processes.
• Ability to interpret sales, inventory, shrink, and operational metrics and develop focused action plans.
• Proven ability to recruit, develop, and retain teams through coaching and employee development.
• Strong communication and problem-solving skills, including resolving escalated customer and team situations.
• Knowledge of merchandising, inventory control, product flow, compliance, and loss prevention.
• College degree preferred, or equivalent education and relevant experience.
• Maintain or obtain role-specific certifications, such as First Aid or Joint Health and Safety Committee certification, as required.
• Ability to work flexible shifts, including early mornings, evenings, weekends, and holidays; able to remain mobile on the sales floor and safely lift up to 40 pounds.
• French-English bilingualism is required for Quebec-based roles.

Performance measures and relationships

About Indigo

Workplace and schedule

• The role leads store-level retail operations and includes mobility on the sales floor.
• The position requires a flexible schedule, including early mornings, evenings, weekends, and holidays.