Product Operations Manager - GTA

Role overview

Store operations and merchandising

• Lead store-level product operations plans that improve inventory accuracy, product availability, efficiency, and profitability.
• Oversee inventory management, product flow, changeovers, door-to-floor, returns, cycle counting, markdowns, promotional setup, Reportal maintenance, audits, and inventory controls.
• Lead merchandising, product presentation, promotions, signage, and story changeovers in line with company standards.
• Use sales, inventory, shrink, and process data to set priorities and improve operational execution.
• Support labour planning, workload management, team deployment, and clear accountability.

Leadership and customer experience

• Support the General Manager in delivering store objectives and resolving operational risks and barriers.
• Coach Product Operations and Visual Operations leaders and reinforce the Indigo Experience and R.E.A.D. customer service model.
• Recruit, onboard, develop, and retain employees; participate in talent reviews, calibration, and succession planning.
• Address performance, conduct, and engagement risks and foster employee relations and an inclusive team culture.
• Lead store health and safety practices and comply with provincial policies, procedures, and standards.

Qualifications

• Requires 2–3 years of progressive leadership experience in specialty retail and/or a multi-unit environment, leading customer-facing teams.
• Requires experience in operational, inventory, and/or merchandising processes and translating direction into results.
• Requires business acumen to interpret sales, inventory, shrink, and operational measures and implement action plans.
• Requires experience recruiting, developing, and retaining high-performing teams, with a focus on coaching frontline employees.
• Requires communication, problem-solving, operational discipline, and knowledge of merchandising, inventory control, product flow, compliance, and loss prevention.
• College degree preferred, or equivalent combination of education and relevant experience.
• Maintain or obtain role-specific certifications, such as First Aid or Joint Health & Safety Committee certification, as required by provincial and store rules.
• Requires flexible availability for early mornings, evenings, weekends, and holidays; floor mobility and safe lifting of items up to 40 lbs.
• French and English bilingualism is required for roles based in Quebec.

Schedule

• Work schedule may include early mornings, evenings, weekends, and holidays.

Work environment

• Store-level role involving mobility on the sales floor and work with products weighing up to 40 lbs.

About Indigo