Restaurant Supervisor

About Kitopi

Role overview

Responsibilities

• Supervise daily restaurant operations and ensure smooth service during assigned shifts.
• Lead and motivate the restaurant team; allocate responsibilities and manage floor coverage.
• Conduct pre-shift briefings and communicate priorities, promotions, and updates.
• Monitor staff attendance, grooming, punctuality, and performance; support onboarding, training, feedback, and coaching.
• Maintain guest satisfaction, respond to feedback and complaints, and handle service recovery.
• Maintain food quality, presentation, service standards, cleanliness, and compliance with food safety and health and safety policies.
• Coordinate with kitchen and other departments; monitor stock and proper supply storage.
• Assist with cash handling, POS operations, daily closing, and reconciliation when required.
• Support opening and closing procedures, resolve shift issues, and escalate matters to the Restaurant Manager.
• Assist the Restaurant Manager with sales, productivity, cost-control, and operational targets; prepare shift reports.

Requirements

• Minimum 5–7 years of experience in a restaurant, café, or hospitality environment, preferably in a supervisory role.
• Strong restaurant operations and front-of-house service knowledge; excellent communication and interpersonal skills.
• Strong leadership and team-management abilities; customer-focused, professional, and positive approach.
• Able to work effectively in a fast-paced, high-volume environment with good problem-solving and decision-making skills.
• Knowledge of food safety, hygiene, and health and safety standards; familiarity with POS systems and basic operational reporting.
• Flexible to work shifts, weekends, and public holidays as required.
• Fluency in English is required; additional languages are an advantage.

Workplace

• The role is based in Dubai; the company describes a work-from-anywhere policy, but the restaurant duties require on-site operations.

Benefits

• Benefits include learning platforms and workshops, an international work environment, an ESOP opportunity, nutritionist access, parental leave, private health insurance, brand discounts, 30 calendar days of annual leave, and team activities.

Recruitment process

• The recruitment process may include a recruiter meeting and 2–3 further rounds, such as a case study, role-play, trial, or live coding, depending on role scope. The stated target timeline is 2–3 weeks.