Restaurant Supervisor

About The Lab

Position Summary

Key Responsibilities

• Supervise and coordinate daily restaurant operations to ensure smooth and efficient service.
• Lead, motivate, and support front-of-house team members to deliver exceptional hospitality.
• Monitor service standards, cleanliness, grooming, and overall guest experience.
• Handle guest inquiries, feedback, and complaints professionally, ensuring timely resolution.
• Conduct pre-shift briefings and communicate daily operational updates to the team.
• Assist in staff scheduling, attendance monitoring, and shift management.
• Support recruitment, onboarding, and training of new team members.
• Ensure compliance with company policies, food safety regulations, and health & safety standards.
• Monitor restaurant inventory and coordinate with relevant departments to maintain operational readiness.
• Assist with cash handling procedures, opening and closing activities, and daily reporting.
• Work closely with kitchen and management teams to ensure seamless communication and service execution.
• Support the Restaurant Manager in achieving sales targets, operational goals, and team development initiatives.

& Requirements

• Diploma or Bachelor's degree in Hospitality Management or a related field preferred.
• Minimum **2–4 years of supervisory experience** in a reputable restaurant, café, or hospitality establishment.
• Strong understanding of restaurant operations and customer service standards.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Proficiency in POS systems and basic computer applications.
• Fluent in English; additional languages are an advantage.
• Flexible to work shifts, weekends, and public holidays.

• Guest Service Excellence

• Operational Management
• Conflict Resolution

• Problem Solving & Decision Making

• Time Management
• Attention to Detail

What We Offer

• Opportunity to grow within one of the UAE’s most innovative hospitality groups.
• Exposure to award-winning restaurant concepts and industry-leading talent.
• Career development and advancement opportunities.
• A collaborative, fast-paced, and people-focused work environment.
• The Lab is an equal opportunity employer committed to creating an inclusive workplace where passion, innovation, and excellence thrive.