Reservations Supervisor/ Team Leader | Hotel Experience
Role Overview
• Respond promptly to telephone requests for reservations and process accordingly.
• Check room and rate availability and accept/reject booking accordingly based on availability.
• Complete all reservation tasks as assigned and in accordance with established standards and procedures.
• To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests, which require pre arrangements, are attended to.
• Have thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.
• To update all document related with the materials for guest booking.
• To record all voucher or guarantee letter received and cross check with data, which is up dated on to the system.
• Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.
• Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.
• Know and be familiar with the rate applied and be aware of any new package issue.
• Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.
• Support the Front Office department in the capacity of Guest Service Agent, whenever required and as per business levels.
• Accurate handling of cash float, whenever operating at the Front Desk
• Obtain prior approval from the Front Office Manager or designate for any rebates or discount related to guest disputes.
• Ensure registration cards are accurately completed as per the required laws as well as guest profile is updated in system all the times operating at the Front Desk.
• Perform other duties, which are assigned by the Department head from time to time.
Key Skills for This Role
Full Job Posting
Reservations and guest bookings
- Respond promptly to telephone reservation requests and process bookings according to room and rate availability.
- Review next-day reservations for accurate details and ensure special requests requiring advance arrangements are addressed.
- Update guest-booking documents and record and cross-check vouchers and guarantee letters against system data.
- Follow up on pending vouchers or guarantee letters and ensure they are received before guest arrival.
- Monitor reservation email and reply based on the booking, ensuring the information provided is accurate.
- Know applicable rates and new packages; maintain reservation notes and comments using standard wording and inform relevant sections of changes.
Front Desk and other duties
- Support the Front Office as a Guest Service Agent when required and according to business levels.
- Handle the Front Desk cash float accurately and obtain prior approval for rebates or discounts related to guest disputes.
- Complete registration cards according to required laws and keep guest profiles updated in the system when working at the Front Desk.
- Perform other duties assigned by the department head.
Role knowledge
- Know the hotel’s guest rooms and suites, their locations, rates, and amenities, as well as hotel facilities and services.
Pay
- AED 2,000–3,000 per month.
Employment type
- Full-time position.
Work location
- Work is in person.
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