Reservations Agent | Hotel Experience
Role Overview
• Respond promptly to telephone requests for reservations and process accordingly.
• Check room and rate availability and accept/reject booking accordingly based on availability.
• Complete all reservation tasks as assigned and in accordance with established standards and procedures.
• To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests, which require pre arrangements, are attended to.
• Have thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.
• To update all document related with the materials for guest booking.
• To record all voucher or guarantee letter received and cross check with data, which is up dated on to the system.
• Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.
• Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.
• Know and be familiar with the rate applied and be aware of any new package issue.
• Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.
• Support the Front Office department in the capacity of Guest Service Agent, whenever required and as per business levels.
• Accurate handling of cash float, whenever operating at the Front Desk
• Obtain prior approval from the Front Office Manager or designate for any rebates or discount related to guest disputes.
• Ensure registration cards are accurately completed as per the required laws as well as guest profile is updated in system all the times operating at the Front Desk.
• Perform other duties, which are assigned by the Department head from time to time.
Key Skills for This Role
Full Job Posting
Reservations and guest booking duties
- Respond promptly to telephone reservation requests and process them.
- Check room and rate availability and accept or reject bookings according to availability.
- Complete reservation tasks in accordance with established standards and procedures.
- Review next-day reservations for accuracy and ensure Front Desk details and special-request pre-arrangements are complete.
- Update documents related to guest bookings.
- Record received vouchers or guarantee letters and cross-check them against system data.
- Follow up on pending vouchers or guarantee letters and ensure receipt before guest arrival.
- Monitor and reply to booking-related email, ensuring the information provided is accurate.
Front Office and guest service duties
- Stay informed about applicable rates and new packages.
- Keep reservation notes and comments standardized and current, and inform relevant sections of changes.
- Support the Front Office as a Guest Service Agent when required and according to business levels.
- Handle the cash float accurately when operating at the Front Desk.
- Obtain prior approval from the Front Office Manager or designate for rebates or discounts related to guest disputes.
- Accurately complete registration cards as required by law and keep guest profiles updated in the system when operating at the Front Desk.
- Perform other duties assigned by the department head.
Role knowledge
- Have thorough knowledge of guest rooms and suites, their locations, rates, and amenities, and be familiar with hotel facilities and services.
Pay
- Pay is AED 1,800–2,000 per month.
Work arrangement
- Work is in person.
Employment type
The role is full-time.
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