Airport Guest Service Agent
Role Overview
Mercure Gold Hotel Dubai is seeking an experienced and customer-focused Airport Agent.
The role represents the hotel at the airport and supports guest arrivals, departures, transfers, and airport-related assistance.
Key Skills for This Role
Full Job Posting
Role Overview
Mercure Gold Hotel Dubai is seeking an experienced and customer-focused Airport Agent.
The role represents the hotel at the airport and supports guest arrivals, departures, transfers, and airport-related assistance.
Responsibilities
- Welcome arriving guests and represent the hotel professionally at the airport.
- Assist guests with airport arrival and departure arrangements.
- Coordinate airport transfers, pick-ups, and drop-offs efficiently.
- Monitor flight information and coordinate transportation accordingly.
- Meet and greet guests at designated airport locations.
- Provide directions, transportation information, and assistance with airport-related queries.
- Communicate with Front Office about arrivals, departures, VIPs, and special requests.
- Coordinate with drivers and transportation providers to ensure smooth transfers.
- Handle delays, flight changes, and last-minute transportation requirements.
- Maintain records of airport movements, guest transfers, and related reports.
- Handle concerns professionally and escalate issues when required.
- Follow hotel, airport, transportation, and safety procedures and maintain confidentiality.
Requirements
- Previous airport customer service experience is strongly preferred.
- Airport hospitality, airline ground handling, airport representation, airport transfer, or similar experience is advantageous.
- Good knowledge of Dubai airport operations and procedures is required.
- Excellent guest service and communication skills are required.
- Good command of English is required; additional languages are advantageous.
- Professional appearance, confidence, interpersonal skills, and cultural awareness are expected.
- Applicants should work independently, respond quickly, and be available for all shifts, including nights, weekends, and public holidays.
- Previous hotel or Front Office experience is advantageous.
Workplace
- Work is performed in person in an airport-facing environment.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Mercure Gold Hotel
Assistant Food & Beverage Manager
, UAE
The hotel is seeking an Assistant Food & Beverage Manager to help oversee department operations, staff, standards, and financial performance. The role includes coordinating forecasts and reporting, controlling stock and
Waiter
, UAE
The hotel is seeking a waiter to provide courteous, efficient food and beverage service to restaurant guests. Previous experience in a similar role with a reputable hospitality organization is preferred.
Sales Manager-Corporate
, UAE
Mercure Gold Hotel seeks a Corporate Sales Manager to grow revenue by managing corporate accounts and winning business across assigned hotel market segments. Candidates need a bachelor’s degree in a relevant field, 3–5 y
Reservations Supervisor/ Team Leader | Hotel Experience
, UAE
The hotel is seeking a Reservations Supervisor/Team Leader to manage booking requests, reservation records, and guest arrangements. The role also supports Front Desk operations when needed and requires accurate handling
Accommodation In charge
, UAE
The employer is seeking an Accommodation In Charge to manage employee accommodation allocations, records, inspections, and concerns. The role coordinates facility repairs with Engineering/Maintenance and supports safety,
Front Desk Agent/ Receptionist
, UAE
Mercure Gold Hotel is seeking a front desk agent or receptionist with at least one year of experience in the same position. Candidates must know Opera and be ready to join within 15–20 days.
Reservations Agent | Hotel Experience
, UAE
Mercure Gold Hotel is seeking a Reservations Agent to handle guest bookings, availability checks, reservation records, and guest inquiries. The role also supports Front Office guest services when needed and requires fami
Front Office Duty Manager
, UAE
The employer is seeking an experienced Front Office Duty Manager to oversee hotel operations during assigned shifts and act as the management representative on duty. The role covers guest relations, cross-department coor
Assistant Food & Beverage Manager
, UAE
Waiter
, UAE
Sales Manager-Corporate
, UAE
Reservations Supervisor/ Team Leader | Hotel Experience
, UAE
Accommodation In charge
, UAE
Front Desk Agent/ Receptionist
, UAE
Reservations Agent | Hotel Experience
, UAE
Front Office Duty Manager
, UAE