Front Office Duty Manager
Role Overview
Mercure Gold Hotel Dubai is seeking an experienced and service-oriented Front Office Duty Manager.
The Duty Manager oversees hotel operations during an assigned shift and acts as the management representative on duty.
Key Skills for This Role
Full Job Posting
Role Overview
Mercure Gold Hotel Dubai is seeking an experienced and service-oriented Front Office Duty Manager.
The Duty Manager oversees hotel operations during an assigned shift and acts as the management representative on duty.
Job Responsibilities
- Take overall responsibility for hotel operations during the assigned shift.
- Act as the management representative and point of contact for guests, Heartists, and operational departments.
- Oversee arrivals, departures, room allocation, VIPs, special requests, and guest relations.
- Handle guest complaints, concerns, and service recovery professionally.
- Conduct hotel rounds and maintain standards across operational departments.
- Coordinate departments to resolve operational issues and follow up on pending matters.
- Support cashiering, billing, foreign exchange, room moves, and other Front Office operations.
- Ensure compliance with SOPs, brand standards, safety procedures, and service standards.
- Monitor security and emergencies, coach team members, and prepare shift reports and handovers.
Requirements
- At least 3–4 years of hotel experience with previous Duty Manager or Assistant Front Office Manager experience in a four- or five-star hotel.
- Strong knowledge of Front Office and overall hotel operations.
- Experience with complaints, service recovery, VIP guests, and operational incidents.
- Good knowledge of Opera Cloud or a similar property management system.
- Strong leadership, decision-making, problem-solving, communication, and coordination skills.
- Good command of English; additional languages are an advantage.
- Ability to remain calm under pressure and work shifts, weekends, and public holidays.
- Accor or Mercure standards experience is an advantage.
- Immediate or short-notice availability is preferred.
Workplace
- The role is performed in person in a hotel environment.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Mercure Gold Hotel
Assistant Food & Beverage Manager
, UAE
The hotel is seeking an Assistant Food & Beverage Manager to help oversee department operations, staff, standards, and financial performance. The role includes coordinating forecasts and reporting, controlling stock and
Waiter
, UAE
The hotel is seeking a waiter to provide courteous, efficient food and beverage service to restaurant guests. Previous experience in a similar role with a reputable hospitality organization is preferred.
Sales Manager-Corporate
, UAE
Mercure Gold Hotel seeks a Corporate Sales Manager to grow revenue by managing corporate accounts and winning business across assigned hotel market segments. Candidates need a bachelor’s degree in a relevant field, 3–5 y
Reservations Supervisor/ Team Leader | Hotel Experience
, UAE
The hotel is seeking a Reservations Supervisor/Team Leader to manage booking requests, reservation records, and guest arrangements. The role also supports Front Desk operations when needed and requires accurate handling
Accommodation In charge
, UAE
The employer is seeking an Accommodation In Charge to manage employee accommodation allocations, records, inspections, and concerns. The role coordinates facility repairs with Engineering/Maintenance and supports safety,
Front Desk Agent/ Receptionist
, UAE
Mercure Gold Hotel is seeking a front desk agent or receptionist with at least one year of experience in the same position. Candidates must know Opera and be ready to join within 15–20 days.
Reservations Agent | Hotel Experience
, UAE
Mercure Gold Hotel is seeking a Reservations Agent to handle guest bookings, availability checks, reservation records, and guest inquiries. The role also supports Front Office guest services when needed and requires fami
Airport Guest Service Agent
, UAE
Mercure Gold Hotel is seeking an Airport Guest Service Agent to welcome guests and coordinate airport arrivals, departures, and transfers. The role requires airport customer service experience or related exposure, knowle
Assistant Food & Beverage Manager
, UAE
Waiter
, UAE
Sales Manager-Corporate
, UAE
Reservations Supervisor/ Team Leader | Hotel Experience
, UAE
Accommodation In charge
, UAE
Front Desk Agent/ Receptionist
, UAE
Reservations Agent | Hotel Experience
, UAE
Airport Guest Service Agent
, UAE