Reservations Agent
About the Role
As a Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
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Qualifications
- What It Takes to Make the Stay
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Responsibilities
- Here's what you'll do during a typical day:
- Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
- Secure individual bookings: Convert guest inquiries into confirmed reservations
- Maintain attention to detail: Record and process all reservations with accuracy
- Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
- Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities
About Hilton
Hilton is a global hospitality company that manages, franchises and leases hotels and resorts across a portfolio of brands.
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