Reservations Agent
Role Overview
The Reservations Agent handles booking inquiries and supports memorable guest experiences through hospitality service.
Key Skills for This Role
Full Job Posting
Role overview
The Reservations Agent handles booking inquiries and supports memorable guest experiences through hospitality service.
Responsibilities
- Respond promptly and professionally to inquiries from guests and team members.
- Convert guest inquiries into confirmed individual reservations.
- Record and process reservations accurately.
- Promote hotel services and upgrades to maximize room sales.
- Respond to sales inquiries and help identify potential leads for future business.
Success qualities
- Hilton describes its core values as hospitality, integrity, leadership, teamwork, ownership, and urgency.
About Hilton
Hilton describes itself as a global hospitality company focused on guest experiences and its workplace culture.
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