Renewals Advsior

Role overview

Responsibilities

• Manage a portfolio of clients and ensure timely license and service renewals.
• Track upcoming expiry dates and proactively contact clients about renewal needs.
• Recommend suitable renewal packages and services based on client requirements.
• Prepare quotations, proposals, and renewal documents.
• Follow up through calls, WhatsApp, email, and other communication channels.
• Coordinate renewal processing with internal teams, government authorities, free zones, and relevant departments.
• Keep client information, renewal status, and follow-up records current in the CRM.
• Identify opportunities to upsell or cross-sell business setup and corporate services.
• Resolve client queries and renewal issues; collect and submit required documents correctly.
• Follow up on payments, close transactions on time, and maintain relationships to support repeat business.
• Meet individual renewal, revenue, and customer-retention targets.

Requirements

• At least 2 years of experience in renewals, business setup, corporate services, customer service, sales, or a related field.
• Fluency in Hindi and English, with strong verbal and written communication skills.
• Strong client-handling, relationship-management, follow-up, coordination, and organizational skills.
• Ability to manage multiple clients and follow-ups simultaneously.
• Target-oriented, proactive, and results-driven approach, with good negotiation and problem-solving skills.
• UAE experience is preferred.
• Understanding of UAE business setup, licensing, free zones, or corporate services is advantageous.
• CRM experience is preferred.

Key skills

• Client relationship management, renewals management, customer retention, follow-ups, sales and upselling, negotiation, CRM management, business setup, communication, and customer service.