Receptionist / Patient Coordinator – Aesthetic Clinic

Receptionist / Patient Coordinator – Aesthetic Clinic

Key Responsibilities

• Welcome clients warmly and ensure a premium first impression of the clinic
• Manage front desk operations including appointments, bookings, cancellations, and follow-ups
• Handle calls, sales calls, WhatsApp inquiries, emails, walk-ins, and online booking requests professionally
• Coordinate schedules and patient flow with doctors, therapists, and aesthetic staff
• Maintain accurate client records while ensuring confidentiality of patient information.
• Able to manage clinic software, DHA and NABID compliance.
• Guide clients regarding clinic services, treatment packages, memberships, skincare products, and ongoing promotions
• Process billing, invoices, payments, and daily cash/card reconciliation
• Handle patient registration, consent forms, and treatment schedules efficiently
• Follow up with client’s post-treatment and support retention/loyalty programs
• Upsell clinic services and packages where appropriate
• Coordinate with marketing and social media teams regarding leads, campaigns, and appointment conversions
• Ensure reception and waiting areas are clean, organized, and aligned with premium clinic standards
• Handle client concerns or complaints calmly, professionally, and efficiently
• Support administrative and operational activities as required

Requirements

• Minimum 2 years of UAE experience in an aesthetic clinic, dermatology clinic, beauty salon, wellness center, medical center environment
• Excellent spoken and written English
• Arabic or Russian language skills are an added advantage
• Strong customer service, communication, and interpersonal skills
• Presentable, polished, and professional personality
• Familiarity with appointment booking systems and clinic software (Clinice or similar preferred)
• Proficient in Microsoft Office and WhatsApp Business communication
• Ability to multitask and work efficiently in a fast-paced environment
• Knowledge of aesthetic treatments, skincare products, and beauty services is highly preferred
• Positive attitude with a customer-first approach and willingness to grow