Reception Supervisor

Role overview

Responsibilities

• Support pre-opening setup of the reservations department and ensure operational readiness for the restaurant opening.
• Supervise daily reservations and ensure bookings, guest requests, and inquiries are handled efficiently and professionally.
• Manage table allocations, seating plans, and booking availability to maximize occupancy and revenue.
• Supervise, train, and support the reservations team, maintaining consistent service standards and effective communication.
• Build relationships with regular guests, VIP clientele, and key stakeholders, providing personalized service and guest recognition.
• Monitor reservations, cancellations, no-shows, and waiting lists to optimize availability and restaurant performance.
• Maintain accurate reservation-system use and current guest profiles, preferences, and booking information.
• Handle guest inquiries, special requests, feedback, and complaints professionally and resolve them effectively.
• Coordinate with the Reception Manager, restaurant management, and front-of-house teams on guest arrivals and seating.
• Assist with group reservations, special occasions, private events, and VIP bookings.
• Monitor reservation trends and prepare reports for operational planning and revenue optimization.
• Maintain communication, grooming, and hospitality standards; carry out other duties supporting restaurant operations.

Qualifications

• At least two years' experience in a reservations supervisory or senior reservations role in a luxury, high-volume restaurant or hospitality venue.
• Strong experience in premium or fine dining concepts; Greek or Mediterranean dining experience is an advantage.
• Pre-opening experience is highly preferred.
• Excellent understanding of luxury hospitality, guest relations, and VIP service standards.
• Strong knowledge of reservation management systems; SevenRooms is preferred.
• Experience managing high reservation volumes, seating optimization, and guest inquiries.
• Previous experience supervising, training, or supporting a reservations team.
• Excellent communication, organizational, and multitasking skills.
• Fluency in Greek is an advantage.
• Strong attention to detail, problem-solving ability, and composure under pressure.
• Professional appearance, positive attitude, and genuine passion for hospitality and exceptional guest experiences.

Employment type

• Full-time role.

Location

• Dubai, UAE.