Hostess

About the role

Guest experience and seating

• Welcome guests, create a positive first impression, escort them to tables, and present menus where needed.
• Answer general enquiries, handle requests and concerns, and escalate issues to a manager when required.
• Manage reservations, walk-ins, special requests, table allocations, waiting lists, and wait-time communication.
• Maintain reservation records and monitor table availability and guest flow.
• Identify VIPs, regular guests, special occasions, allergies, and preferences and share relevant details with the team.

Coordination and operations

• Coordinate with restaurant, reservations, service, and management teams to support smooth seating and table turnover.
• Keep the hostess desk, entrance, and reception area clean, organized, and welcoming.
• Assist with opening and closing, reservation administration, special events, private dining, and high-profile visits as needed.
• Follow company policies and service standards and protect confidential guest information.

Skills and competencies

• Excellent communication and interpersonal skills; warm, welcoming, and hospitable manner.
• Strong organization, multitasking, attention to detail, and ability to remain composed under pressure.
• Understanding of guest service and hospitality standards; ability to serve guests from different cultures.
• Reservation-system and/or POS knowledge is advantageous.
• Team-oriented, proactive, and attentive to guest needs.

Experience and qualifications

• Previous experience as a Hostess, Receptionist, Guest Relations Agent, or similar front-of-house role in a high-end restaurant, hotel, or hospitality environment.
• Luxury or lifestyle hospitality experience is preferred.
• Excellent spoken English is required; additional languages are advantageous.
• Professional appearance and strong personal presentation.
• Flexible availability for evenings, weekends, and public holidays.