Reception Manager

We are looking for an experienced

to join an exciting new Japanese dining concept opening at J1 Beach, Dubai.

We are looking for a strong hospitality professional with experience in luxury, high-volume restaurants who can lead the reception and reservations team, manage the guest journey from the first point of contact, and ensure a seamless and memorable experience for every guest.

• Lead the pre-opening setup of the reception and reservations department, ensuring operational readiness for the restaurant's opening.
• Oversee the daily operations of the reception desk, reservations, guest arrivals, seating arrangements, and overall guest flow.
• Recruit, train, supervise, and develop the reception and hostess team, ensuring exceptional standards of service and hospitality.
• Manage reservations, table allocations, and seating plans to maximise restaurant occupancy, efficiency, and revenue.
• Build and maintain strong relationships with regular guests, VIP clientele, and key stakeholders, ensuring personalised service and recognition.
• Handle guest requests, feedback, and complaints professionally, ensuring timely and effective resolutions.
• Work closely with the General Manager and restaurant management team to ensure smooth coordination between reception, reservations, and floor operations.
• Monitor booking trends, cancellations, no-shows, and guest preferences to optimise reservations and overall restaurant performance.
• Ensure accurate and efficient use of the reservation management system, maintaining up-to-date guest profiles and booking information.
• Maintain exceptional grooming, presentation, communication, and hospitality standards across the reception team.
• Coordinate with the Marketing and Events teams regarding special bookings, VIP visits, private events, and restaurant activations.
• Ensure the reception area consistently reflects the restaurant's luxury positioning and service standards.
• Carry out any other duties required to support the successful operation of the restaurant.

• Minimum 3 years' experience in a senior reception, reservations, or front-of-house management role within a luxury, high-volume restaurant.
• Strong experience in premium or fine dining concepts; experience with Japanese dining concepts is an advantage.
• Pre-opening experience is highly preferred.
• Excellent understanding of luxury hospitality, guest relations, and VIP service standards.
• Strong knowledge of reservation management systems, preferably SevenRooms.
• Proven experience managing reservations, seating optimisation, and high-volume restaurant operations.
• Experience leading, training, and developing multicultural reception teams.
• Excellent communication, organisational, and problem-solving skills.
• Professional appearance, strong attention to detail, and the ability to remain calm under pressure.
• Passion for hospitality and delivering exceptional, personalised guest experiences.

Discover more about our company

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https://paris-society.com/