Quality Assurance Team Lead

Overview

Functional Accountabilities

• Coordinate with the Project Team to ensure the availability of resources required by contractors for optimal execution of quality assurance activities.
• Conduct regular site inspections to ensure Quality Assurance Engineers comply with company policies, quality standards, and approved procedures.
• Guide and support QA Engineers and Consultants during pre-inspections to achieve the required quality standards and project specifications.
• Ensure QA Engineers adhere to Standard Operating Procedures (SOPs) while conducting inspections, preparing snag reports, and developing Bills of Quantities (BOQs).
• Review and verify snag lists and BOQs before submission to the Commercial Team for further processing.
• Ensure properties and projects scheduled for handover are fully prepared and quality inspections are completed within the stipulated turnaround time.
• Perform final verification and approval of completion certificates and close-out documentation submitted by subcontractors.
• Conduct weekly coordination meetings with Project Teams and Consultants to identify quality issues, delays, and improvement opportunities, and implement corrective actions.
• Monitor attendance and performance of outsourced QA personnel and review monthly activity and inspection reports.
• Review and approve client appointment requests received through the DAMAC Living App.
• Handle escalated customer concerns and complaints, ensuring timely resolution and a high level of client satisfaction.
• Identify training needs and provide periodic coaching and technical training to QA Engineers to enhance performance and quality standards.
• Coordinate with the CRM Team by providing project-related documents, drawings, and technical information whenever required.
• Ensure all handover documentation, including as-built drawings, warranty certificates, operation manuals, and related records, are received from the Project Management Team and properly maintained.
• Maintain accurate records of inspections, handovers, snagging history, and cluster-related information, and provide regular updates to management.
• Ensure a seamless and positive customer journey throughout the property handover process.

Policies, Systems, Processes & Procedures

• Comply with all departmental policies, procedures, Standard Operating Procedures (SOPs), and work instructions to ensure activities are conducted in a controlled and consistent manner.
• Demonstrate adherence to the organization’s values, ethics, and governance standards, supporting a culture of integrity, accountability, and excellence.

Continuous Improvement

• Contribute to the identification and implementation of continuous improvement initiatives that enhance operational efficiency, quality standards, customer satisfaction, and cost effectiveness.
• Support the sustainability and optimization of systems, processes, and practices in alignment with industry best practices and organizational objectives.

Reporting

• Assist in the preparation and submission of timely, accurate, and comprehensive reports, dashboards, and management information to meet departmental and organizational requirements.
• Provide regular updates on inspection status, handover readiness, quality metrics, client feedback, and operational performance indicators.