Quality Assurance Quality Control Supervisor

Overview

Job Purpose

Functional Accountabilities

• Liaise with the projects team to ensure the resources are available for the contractors to provide the maximum output.
• Conduct frequent inspections on the site to ensure the QA engineers follow the company policy and standards.
• Guide the QA engineers and the consultant during the pre-inspections to achieve the quality level requirements for the company.
• Ensure the QA Engineers follow the Standard Operating Procedures (SOP) to inspect the units, prepare the reports and Bills of Quantities (BOQ).
• Verify the Bills of Quantities and snag list before sending it to the commercial team.
• Ensure readiness of the properties/project that are due for handover and confirm property quality
• inspections before the turnaround time.
• Final check and confirmation of the completed letters of sub-contractors.
• Conduct weekly meetings with the project team and consultant to analyze the week points and delays, and form solutions for the issues.
• Monitor the attendance of outsourced QAs and review reports by the end of the month.
• Review and accept appointment requests booked by the clients from the CO. Living app
• Deal with escalated cases from clients and ensure client satisfaction.
• Provide periodic training to the QA engineers.
• Arrange and provide documents and drawings related to the project to the CRM team when required.
• Ensure the handover documents like drawings, warranty certificates, manuals and documents are taken
• over from the Project Management Team.
• Retain the records of all inspections, handover and history of the clusters assigned, update and share with
• the manager.
• Ensure proper client journey during the handover.

Policies, Systems, Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the organization.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction Reporting
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.

Frameworks, Boundaries, & Decision-Making Authority

Minimum Qualification

Minimum Experience