Quality Assurance Manager

Job Summary

Qa Leadership & Strategy

• Define and implement QA strategies, processes, standards, and best practices across projects.
• Lead, mentor, and manage QA Engineers and Senior QA Engineers.
• Establish testing frameworks, quality metrics, and continuous improvement initiatives.
• Drive quality assurance activities throughout the Software Development Lifecycle (SDLC).

Test Planning & Execution

• Review business and functional requirements and ensure comprehensive test coverage.
• Oversee preparation and review of test plans, test scenarios, test cases, and test execution reports.
• Manage Functional, Regression, Integration, System, End-to-End, and User Acceptance Testing (UAT).
• Ensure timely execution of testing activities and quality delivery within project timelines.

Api & Application Testing

• Lead API testing initiatives using tools such as Postman, Swagger, or similar platforms.
• Ensure validation of API requests, responses, authentication mechanisms, integrations, and error handling.
• Oversee testing of web, mobile, enterprise, and integration-based applications.

Defect & Release Management

• Monitor defect lifecycle management and ensure timely resolution of critical issues.
• Conduct defect triage meetings and collaborate with development teams on issue prioritization.
• Assess release readiness and provide quality sign-off for deployments.
• Support production validation and post-release testing activities.

Stakeholder & Team Collaboration

• Work closely with Product Managers, Business Analysts, Developers, Architects, and Project Managers.
• Participate in requirement reviews, sprint planning, retrospectives, and release planning activities.
• Provide regular status reports, quality metrics, risk assessments, and executive-level updates.
• Act as the primary QA point of contact for internal and external stakeholders.

Process Improvement & Governance

• Establish QA governance practices and quality KPIs.
• Drive test process optimization and risk-based testing approaches.
• Promote Agile testing practices and quality ownership across teams.
• Support audit, compliance, and documentation requirements where applicable.

Required Skills

• Strong experience in Manual Testing and Quality Assurance Management.
• Hands-on experience in API Testing using Postman, Swagger, or similar tools.
• Proven experience leading QA teams and managing testing activities across multiple projects.
• Strong understanding of SDLC, STLC, defect management, and release management.
• Experience in preparing and reviewing test plans, test strategies, test cases, and quality reports.
• Good knowledge of SQL for data validation and backend testing.
• Experience with defect tracking and project management tools such as JIRA, Azure DevOps, or similar.
• Strong understanding of Agile/Scrum methodologies.
• Excellent stakeholder management, leadership, and communication skills.
• Strong analytical, problem-solving, and decision-making abilities.

Preferred Skills

• Exposure to Automation Testing frameworks such as Selenium, Cypress, Playwright, or similar.
• Knowledge of CI/CD pipelines and DevOps practices.
• Experience with Performance Testing and Security Testing.
• Experience managing distributed or offshore QA teams.
• Experience in Banking, Financial Services, Payments, or Fintech domains.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 8+ years of Quality Assurance experience with at least 2–3 years in a QA Lead or QA Manager role.
• Relevant certifications such as ISTQB, CSTE, CSQA, or equivalent are a plus.
• Nice to Have
• Banking, Payments, Financial Services, or Fintech project experience.
• Experience managing testing for enterprise-scale applications.
• Familiarity with cloud-based applications and microservices architecture.
• * Experience working in Agile and DevOps-driven environments.