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Property Administrator & Customer Service

KBM Rental Car
Doha, QAT
fulltime
Mid-Senior
3 days ago
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM Software
Free

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Customer SupportClient RelationsComplaint Resolution
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Industry: Property Management/Real Estate/FM

We are looking for a dynamic and customer-focused **Property Administrator & Customer Service Executive** to join our Property Management team.

Key Responsibilities

  • Handle day-to-day administrative activities related to property management.
  • Attend to tenants' inquiries, complaints, and service requests professionally and promptly.
  • Coordinate with maintenance and facility teams to ensure timely resolution of issues.
  • Follow up for the tenancy contracts, renewals, notices, and other property-related documents.
  • Maintain accurate records of tenants, leases, payments, and correspondence.
  • Follow up on rent collections and coordinate with the accounts department regarding outstanding payments.
  • Manage incoming calls, emails, and walk-in customers efficiently.
  • Prepare periodic reports and update property management systems/databases.
  • Ensure high standards of customer service and maintain positive tenant relationships.

Requirements

  • Bachelor's Degree or Diploma in Business Administration, Customer Service, Real Estate, or a related field.
  • Minimum **3-5 years of experience** in Property Management, Real Estate, or Customer Service.
  • Excellent communication skills in English; Arabic language skills will be an added advantage.
  • Strong interpersonal and customer handling skills.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook).
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Knowledge of tenancy administration, lease management, and property-related documentation will be preferred.
  • Experience working with ERP/Property Management software is an advantage.

• Documentation & Record Keeping

  • Attention to Detail
  • Teamwork and Coordination
  • Interested candidates who meet the above requirements are invited to submit their CV on **hr@ibnajayan.com**.

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