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Helpdesk Administrator(Real Estate)

KBM Rental Car
Doha, QAT
fulltime
Today
Office ManagementSchedulingCommunicationData EntryFiling SystemsMicrosoft Office Suite (Word
Free

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Industry: Property Management/Real Estate/FM

We are seeking a dynamic and customer-focused **Helpdesk Administrator** to join our growing team.

The ideal candidate must have prior experience in **Property Management, Real Estate, or Facilities Management (FM)** and possess excellent communication, leadership, and problem-solving skills to effectively manage tenant relations and service requests.

Key Responsibilities

  • Handle and respond promptly to customer queries, complaints, and service requests from both **commercial and residential tenants**.
  • Coordinate with internal departments and external service providers to ensure timely resolution of issues.
  • Register, track, and close work orders through CAFM and ERP systems while maintaining accurate records.
  • Monitor service levels and follow up on pending requests to ensure customer satisfaction.
  • Prepare reports, maintain databases, and support daily administrative operations.
  • Lead and guide the helpdesk team, ensuring high standards of customer service and operational efficiency.
  • Escalate critical issues to management and recommend effective solutions.

Requirements

  • Bachelor's Degree or Diploma in Business Administration, Management, or any related discipline.
  • **Mandatory experience** in **Property Management, Real Estate, or Facilities Management (FM)**.
  • Proven experience in handling customer service/helpdesk operations for **commercial and residential tenants**.
  • Strong problem-solving and decision-making abilities with a customer-centric approach.
  • Demonstrated leadership qualities with the ability to work independently and within a team.
  • Proficiency in **Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)**.
  • Hands-on experience in **CAFM systems** and other **ERP software applications**.
  • Excellent verbal and written communication skills in **English and Arabic**.
  • Professional appearance with strong interpersonal skills.
  • Ability to work under pressure and manage multiple priorities effectively.
  • **Arabic candidates will be highly preferred.**
  • If you are passionate about delivering exceptional customer service and possess the expertise to thrive in a fast-paced Property Management/FM environment, we invite you to apply and become part of our professional team.
  • Applicants who meet our given criteria can forward their CVs on **hr@ibnajayan.com.**

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