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Customer Service Officer

KBM Rental Car
Doha, QAT
fulltime
Mid-Senior
2 days ago
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM Software
Free

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Key skills for this role

Customer SupportClient RelationsComplaint Resolution
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Industry: Facility Management/Real Estate

We are seeking a dynamic, customer-focused, and highly professional Customer Service Officer to join our team within the Facility Management and Real Estate sector in Qatar.

Key Requirements

  • Bachelor's Degree in any discipline.
  • Minimum 5 years of experience in Customer Service within the Facility Management (FM) and/or Real Estate industry.
  • Strong ability to handle customer inquiries, complaints, and service requests professionally and within established timelines.
  • Proven experience in coordinating with multiple departments to ensure timely resolution of customer concerns.
  • Ability to follow up with customers to ensure satisfaction and maintain positive client relationships.
  • Capable of identifying opportunities to enhance customer experience and improve service delivery standards.
  • Proficient in CAFM, CRM, ERP systems, and Microsoft Office applications.
  • Excellent organizational, problem-solving, and communication skills.
  • Presentable personality with a strong customer-service mindset.
  • Excellent command of both English and Arabic (written and spoken) is mandatory.

Key Responsibilities

  • Receive, register, and respond to customer inquiries, complaints, and service requests.
  • Coordinate with operations, maintenance, and other departments to ensure prompt resolution of customer issues.
  • Monitor service requests and ensure timely closure in accordance with service standards.
  • Conduct customer follow-ups and gather feedback to measure satisfaction levels.
  • Maintain accurate records and reports using CAFM, CRM, and ERP systems.
  • Support customer retention initiatives and contribute to continuous improvement in customer service performance.
  • Ensure professional communication and adherence to company policies and procedures.

How to Apply

Candidates meeting the above criteria are invited to submit their updated CV on **hr@ibnajayan.com**, with **subject line - Application for Customer Service Officer**

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