Facility Administrator & Customer Service

Location: Doha, Qatar

Key Responsibilities

• Handle customer inquiries, complaints, and service requests professionally and promptly.
• Coordinate with FM operational teams to ensure timely resolution of maintenance and service-related issues.
• Manage customer records, work orders, contracts, and other administrative documentation.
• Monitor and update service requests through CAFM, CRM, and ERP systems.
• Prepare reports, correspondence, and customer service performance metrics.
• Ensure high standards of customer satisfaction and maintain strong client relationships.
• Lead and coordinate administrative and customer service activities effectively.
• Support management in implementing service improvement initiatives and operational excellence.

Requirements

• Bachelor's Degree or Diploma in Business Administration, Facility Management, or a related field.
• Minimum **5 years of proven experience** in Customer Service and Facility Administration within the **Facility Management or Real Estate sector in Qatar**.
• Strong knowledge and hands-on experience with **CAFM, CRM, and ERP software applications**.
• Excellent communication and interpersonal skills in **English and Arabic** (both written and spoken).
• Presentable personality with a professional appearance and customer-oriented attitude.
• Strong leadership, problem-solving, and team coordination skills.
• Ability to work under pressure and manage multiple priorities effectively.
• Proficient in **MS Office applications**, particularly Word, Excel, and Outlook.

Preferred Candidate

• Candidates with prior experience in reputed FM or Real Estate companies in Qatar.
• Bilingual candidates (English & Arabic) will be highly preferred.
• Interested candidates who meet the above criteria are invited to submit their updated CV on **hr@ibnajayan.com**, with **subject line application for - Facility Administrator & Customer Service.**
• Only shortlisted candidates will be contacted.