Project Manager

Responsibilities

• Manage the delivery of customer projects from creation through to billing and closure.
• Co-ordinate with project engineers and internal teams to keep projects running smoothly.
• Act as the main escalation point for issues arising during project delivery.
• Build and maintain strong customer relationships throughout the project lifecycle.
• Monitor project time, budgets and profitability to ensure successful delivery.
• Manage changing priorities, risks and schedules to keep projects on track.
• What Success Looks Like
• Develop a strong understanding of Advania SMB processes and systems used to manage project delivery.
• Build effective working relationships with key internal stakeholders, including Pre-Sales, Sales, Delivery teams and project engineers.
• Create and manage projects in line with company processes, from initiation through to billing and closure.
• Oversee multiple live projects at the same time, ensuring delivery remains on track.
• Monitor project time, utilisation and profitability, and ensure time is recorded accurately by both project managers and engineers.
• Act as the main escalation point for engineers during project delivery and support project scheduling where required.
• Build strong customer relationships to ensure projects are delivered in line with expectations.
• Qualifications & Experience
• Proven experience managing projects within an MSP environment, including delivering small to medium-sized projects for external customers.
• Good knowledge of Prince2 methodology, with Foundation certification as a minimum and Practitioner preferred.
• Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels, both internally and externally.
• Self-motivated, proactive and customer-focused, with the ability to manage changing workloads and priorities.
• Strong planning, organisation, risk and change management skills, with the ability to lead cross-departmental project teams.
• Commercial awareness, including the ability to track project time, understand the impact of delays on profitability, and escalate where needed.
• Proficient in Microsoft Office, including Project and Visio, with a creative and analytical approach to problem-solving.