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teamtailor

Level 2 Service Desk Engineer

Advania UK
Milton Keynes, GBR
Mid
Hybrid
Discovered 6 days ago

Full Job Posting

Responsibilities

  • This is a diverse technical support position where you will be empowered to provide technical support to a wide range of clients. Some of your day-to-day activities will include:
  • Providing software, hardware and network support to multiple customers
  • Performing diagnoses and guide users through step-by-step solutions
  • Working with both technical and non-technical audiences on reaching swift and effective solutions
  • Facilitating one-to-one end user training, as required
  • Ensuring technical documentation is maintained
  • Escalating technical issues to 3rd line level, as required
  • Striving to maintain high levels of customer satisfaction and support
  • Qualifications & Experience:
  • The right candidate for this role will have:
  • Professional experience of operating at 2nd line IT support level
  • Experience of supporting SME organisations in an IT support capacity, ideally in a managed services setting
  • Familiarity with working in in SLA-driven environment to meet customer and contract expectations
  • The technical skills areas relevant for this role includes:
  • Microsoft Office and 365 (inclusive of Azure, Intune, SharePoint)
  • Exchange technologies (Outlook)
  • Active Directory
  • Firewalls, Router & VPN technologies (Sonicwall)
  • Server infrastructure experience
  • Hypervisor experience (inclusive of ESXi and HyperV)
  • Experience of Sage X3, OneDrive, or Databases (SQL) is desirable but is not essential to apply.

Qualifications

  • Familiarity with working in in SLA-driven environment to meet customer and contract expectations

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