Product Support Analyst - Enterprise Applications
Role Overview
Supports enterprise platforms including SAP, Salesforce CRM, Master Data Management, Microsoft Dynamics CRM, ServiceNow, and other enterprise applications.
Bridges business, cybersecurity, operations, and technical teams to deliver enhancements, operational efficiency, and business outcomes.
Key Skills for This Role
Full Job Posting
Role summary
Supports enterprise platforms including SAP, Salesforce CRM, Master Data Management, Microsoft Dynamics CRM, ServiceNow, and other enterprise applications.
Bridges business, cybersecurity, operations, and technical teams to deliver enhancements, operational efficiency, and business outcomes.
Work arrangement and hours
- The stated work arrangement is 100% onsite.
- Working hours are 8:00 AM to 5:00 PM MST.
Responsibilities
- Build stakeholder relationships, facilitate needs-discovery workshops, and support strategic planning, demand intake, and initiative prioritization.
- Develop business cases and value realization frameworks; analyze processes and identify improvement opportunities.
- Document current- and future-state processes and conduct gap, risk, and feasibility assessments.
- Define requirements, success criteria, and KPIs; translate needs into user stories and functional requirements.
- Collaborate with technical teams, validate proposed solutions, and support user acceptance testing.
- Track requirements across project delivery; support change management, training, and business readiness.
- Check solution alignment with business goals and assist with post-implementation reviews and benefits realization.
Required skills
- Strong business analysis experience and understanding of cybersecurity concepts, controls, frameworks, and operations.
- Ability to connect business, cybersecurity, operations, and technical teams and translate requirements into actionable outcomes.
- Expertise in technical and operational documentation, stakeholder management, communication, and facilitation.
- Experience supporting enterprise platforms such as SAP, Salesforce CRM, MDM, Microsoft Dynamics CRM, ServiceNow, or other enterprise applications.
Preferred skills
- Agile delivery and product management tools are preferred.
- System integration and API knowledge are preferred.
- Data analysis and reporting are preferred.
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