Product Operations Manager

Company context

Role overview

Operational responsibilities

• Lead store-level product operations priorities and translate strategy into plans for inventory accuracy, product availability, efficiency, and profitability.
• Own the operational cycle and product flow, including MyCount, Reportal, returns, audits, markdowns, and inventory controls.
• Drive inventory, back-of-house, loss prevention, merchandising, promotional, signage, and story changeover execution.
• Support labour planning, workload management, team deployment, and resource alignment.

People leadership

• Provide leadership, direction, coaching, and support to Product Operations and Visual Operations leaders.
• Recruit, onboard, develop, and retain high-performing teams.
• Participate in talent review, calibration, succession planning, and employee development.
• Address performance, conduct, engagement, and employee relations risks.

Customer and store standards

• Ensure the Indigo customer experience and sales generation practices are consistently delivered through active coaching.
• Lead store health and safety practices and ensure compliance with provincial policies and standards.
• Model Indigo values and foster a positive, inclusive, collaborative, and high-performing culture.

Qualifications

• Requires 2 to 3 years of progressive leadership experience in specialty retail or a multi-unit environment.
• Requires experience leading operational, inventory, or merchandising processes and translating direction into action.
• Requires the ability to interpret sales, inventory, shrink, and operational performance metrics.
• Requires experience recruiting, developing, and retaining engaged high-performing teams.
• Requires strong communication, problem-solving, adaptability, judgment, and operational discipline.
• A college degree is preferred, or an equivalent combination of education and relevant experience.

Schedule and physical requirements

• The role requires a flexible schedule that may include early mornings, evenings, weekends, and holidays.
• The role requires mobility on the sales floor for extended periods and safe lifting of items up to 40 pounds using appropriate equipment and techniques.

Work environment

• The role operates at store level and requires physical presence on the sales floor and in back-of-house areas.

Additional qualifications