PRO Assistant

Location- Dubai, UAE

Job Summary

Key Responsibilities: PRO & Administrative Support

• Assist in processing and coordinating government-related transactions and documentation.
• Handle applications, renewals, cancellations, and amendments related to visas, Emirates IDs, labor permits, and other government requirements.
• Coordinate RTA-related transactions, including vehicle registration renewals, driving license renewals, vehicle inspections, traffic fines, and related documentation.
• Liaise with government departments, service centers, typing centers, and other authorities to ensure timely completion of transactions.
• Maintain and organize records of official documents, licenses, permits, registrations, and renewals.
• Track document expiry dates and ensure timely renewals.
• Assist in preparing and submitting required documents to relevant authorities.
• Monitor and follow up on government approvals, permits, and applications to ensure compliance with UAE regulations.

Personal Support

• Assist the Director and family members with personal errands and administrative tasks as assigned.
• Coordinate appointments, reservations, deliveries, and special requests.
• Support travel-related arrangements when required.
• Handle confidential personal and administrative matters with discretion and professionalism.

Coordination & Reporting

• Maintain regular updates and reports on pending transactions, renewals, and assigned matters.
• Follow up on assigned tasks to ensure timely completion.
• Coordinate effectively with government authorities, service providers, and external stakeholders as required.
• Perform other duties assigned by the Owner from time to time.

RequirementsEducation & Experience

• Diploma or Bachelor’s Degree preferred.
• Minimum 2–5 years of experience in a PRO, Administrative, Government Relations, or similar role.
• Knowledge of UAE government procedures and documentation requirements.
• Familiarity with visa processing, Emirates ID applications, labor documentation, and RTA transactions.

Skills & Competencies

• Strong organizational and administrative skills.
• Good communication skills in English; Arabic is an advantage.
• Proficient in Microsoft Office applications.
• Ability to manage multiple tasks and priorities effectively.
• Professional, trustworthy, discreet, and detail-oriented.
• Strong problem-solving and coordination skills.
• UAE driving license is preferred.
• Willingness and ability to work flexible hours and remain available outside normal working hours, including weekends and public holidays, as required.

Working Conditions

• Flexible working hours based on operational and personal requirements.
• Occasional travel within the UAE for government transactions and assigned duties.
• Must be available on a **24/7 on-call basis, as needed**, including weekends and public holidays, to support urgent government-related transactions, travel requirements, and personal matters of the Director and family.

Key Competencies

• Knowledge of UAE Government Procedures

• Communication & Coordination Skills

• Problem Solving
• Attention to Detail

• Professionalism & Accountability