Portfolio Manager

Role overview

Responsibilities

• Design and implement customer lifecycle frameworks covering prospecting, onboarding, service, retention, and loyalty.
• Lead customer-centred transformation aligned with growth, tenant experience, and operational goals.
• Set KPIs and dashboards for customer satisfaction, retention, and lifetime value.
• Prioritize and govern CLM initiatives across digital, CRM, and operational domains; lead programme timelines, delivery governance, and executive reporting.
• Lead Salesforce Sales Cloud and Service Cloud implementation and optimization; drive SAP transformation and integration, including SAP CX and/or S/4HANA where relevant.
• Support Oracle Unifier initiatives where applicable and ensure integration across CRM, ERP, and property management systems.
• Lead cross-functional and multi-vendor teams across leasing, operations, finance, customer service, and IT.

Mandatory requirements

• 12–18 years of experience in CLM, CRM, digital transformation, or related enterprise transformation roles.
• Proven portfolio or programme management experience in a large enterprise environment.
• Deep hands-on leadership experience with Salesforce CRM, including Sales Cloud and/or Service Cloud.
• Strong SAP ecosystem experience, including transformation and enterprise integration.
• Strong understanding of system integration, data flows, enterprise architecture, and customer lifecycle platforms.
• Experience leading cross-functional, multi-vendor teams and influencing senior and C-level stakeholders.
• Bachelor’s degree in Business, IT, Engineering, or a related field.
• Willingness and ability to work on-site in Dubai, UAE.

Preferred experience

• Real estate, property management, or another asset-heavy industry experience is preferred.
• Oracle Unifier experience is preferred.
• Consulting or delivery experience with large-scale transformation programmes is preferred.
• An MBA or another relevant advanced degree is preferred.

Application information

• Applicants are asked to submit a current CV describing Salesforce and SAP delivery experience, portfolio scope, programme budgets, team leadership, and measurable customer lifecycle outcomes.