Digital Solution Senior Manager

Position summary

Key accountabilities

• Lead and develop the Digital Solution team, strengthening ownership and functional knowledge across technology domains and platforms.
• Maintain a view of enterprise capabilities including SAP, Salesforce, SAP Analytics Cloud, Oracle Unifier, Sprinklr, mobility, automation, digital experience, and related technologies.
• Partner with business stakeholders during ideation and requirement definition; translate needs into feasible technology options.
• Balance business value, user experience, scalability, integration, delivery speed, cost, and sustainability when recommending solutions.
• Assess configuration, new development, reuse, or external technology acquisition; oversee high-level solution blueprints.
• Align proposed solutions with enterprise architecture, data models, integration frameworks, cybersecurity requirements, and technology standards.
• Coordinate transition from solution design to development, configuration, testing, and implementation.
• Evaluate emerging technologies and review capabilities for gaps, duplication, obsolete solutions, integration opportunities, and modernization.
• Engage vendors to assess products, demonstrations, and pilots; establish design governance and promote reuse and standardization.
• Monitor solution quality and effectiveness, incorporate lessons and stakeholder feedback, and build team capability through knowledge sharing and learning.

Essential qualifications and experience

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, Business Technology, or a related discipline.
• At least 10 years of relevant experience, including five years in a managerial role, in digital solutions, solution architecture, enterprise applications, technology consulting, or digital transformation.
• Strong experience across enterprise digital platforms such as SAP, Salesforce, CRM, analytics, mobility, automation, integration, or digital experience technologies.
• Demonstrated experience in solution design, technology evaluation, system integration, and build-versus-configure-versus-buy assessment.
• Experience working across business, Enterprise Architecture, and application delivery teams in complex technology environments.
• Strong stakeholder management, analytical thinking, solution advisory, and communication capabilities.

Desirable qualifications and experience

• A master’s degree in Technology, Digital Transformation, Business Administration, or a related field is desirable.
• Experience in real estate, asset management, hospitality, leisure, or other complex customer-facing industries is desirable.
• Relevant enterprise-platform, cloud, solution architecture, digital transformation, or agile delivery certifications are desirable.
• Exposure to AI, automation, data platforms, and emerging digital technologies is desirable.