PMO Director - Government Services | Saudi Arabia

Overview

Key Accountabilities

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• Establish, lead, and continuously improve the enterprise PMO framework, governance model, delivery methodology, and reporting standards.
• Manage the organization’s portfolio of strategic projects across operations, customer service, technology, finance, and shared services.
• Oversee the planning and execution of business transformation, digitalization, and operational improvement initiatives.
• Work closely with senior leadership to prioritize projects based on strategic value, business impact, risk, and resource availability.
• Develop executive-level dashboards, portfolio reports, and performance updates for the CEO and Executive Committee.
• Monitor project progress, identify risks and issues, and ensure timely mitigation and resolution.
• Manage project budgets, resource allocation, timelines, and vendor performance to ensure successful delivery.
• Ensure project governance, documentation, approvals, and reporting are aligned with internal policies and regulatory requirements.
• Promote PMO best practices, including Agile, waterfall, hybrid delivery models, and continuous improvement methodologies.
• Lead, coach, and develop project managers and PMO team members to build delivery capability across the organization.
• Drive stakeholder alignment, communication, and change management across business functions.
• Track project benefits, outcomes, and lessons learned to improve future project delivery.

Knowledge, Skills, and Experience

We Are Looking For

• Bachelor’s degree in Engineering, Information Technology, Business Administration, or a related field, Master’s degree is preferred.
• **12-15 years of overall project management experience with Mminimum of 5 years’ experience leading or managing an enterprise PMO.**
• Proven experience delivering large-scale transformation, digitalization, technology, or operational excellence projects.
• **PMP certification is mandatory.** Additional certifications such as PgMP, PRINCE2, PMI-ACP, or Lean Six Sigma are an advantage.
• Strong knowledge of PMO governance, portfolio management, project controls, and executive reporting.
• Experience in government services or visa services, travel, aviation, outsourcing, BPO, customer service, or service operations environments is preferred.
• Strong track record in managing cross-functional projects involving senior stakeholders, external vendors, and multiple business units.