Medical Insurance Manager | Saudi Arabia

Overview

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• The position involves:
• Manage and oversee the renewal process for corporate and individual medical insurance accounts to achieve renewal and retention targets.
• Build and maintain strong relationships with existing clients, acting as the primary point of contact for all service-related matters.
• Monitor customer satisfaction levels and implement strategies to enhance client experience and long-term loyalty.
• Collaborate with underwriting, claims, provider relations, and customer service teams to ensure seamless service delivery.
• Analyze portfolio performance, renewal ratios, loss ratios, and customer retention metrics, providing recommendations for improvement.
• Negotiate renewal terms, benefits, and pricing structures with clients while maintaining profitability objectives.
• Resolve escalated customer issues and service challenges promptly to ensure high levels of client satisfaction.
• Identify cross-selling and upselling opportunities within existing accounts to support business growth.
• Ensure compliance with Saudi insurance regulations, CCHI requirements, company policies, and internal procedures.
• Prepare regular management reports on renewals, retention, customer service performance, and portfolio growth.
• Lead, mentor, and develop the medical insurance account management and customer service team to achieve departmental objectives.

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• We are Looking for:
• Bachelor's degree in Business Administration, Insurance, Healthcare Management, Marketing, or a related field.
• Minimum of 8 years of experience in medical insurance, account management, client servicing, or customer relationship management within the insurance sector.
• Strong knowledge of medical insurance products, CCHI regulations, and the Saudi healthcare insurance market.
• Proven track record in managing renewals, customer retention, and client relationship management.
• Experience handling corporate accounts and negotiating renewal agreements.
• Strong leadership and team management skills.
• Excellent communication, presentation, and relationship-building abilities in both Arabic and English.
• Strong analytical and problem-solving skills with the ability to interpret portfolio and retention data.
• Customer-centric mindset with a focus on service excellence and long-term client satisfaction.
• Ability to work under pressure, manage multiple priorities, and meet challenging targets and deadlines.