E-Commerce specialist - FMCG Distribution | Saudi Arabia

Overview

Key Accountabilities

• Manage and develop assigned e-commerce accounts, ensuring strong business relationships and long-term customer satisfaction.
• Manage product listings, pricing, visibility, and content across all e-commerce platforms.
• Ensure compliance with brand guidelines, platform norms, and SEO best practices.
• Prepare and execute account plans to increase sales volume, revenue, profitability, and market share.
• Negotiate annual agreements, commercial terms, promotional plans, pricing, and visibility opportunities with key online retailers.
• Achieve monthly, quarterly, and annual e-commerce sales targets across assigned platforms.
• Create and implement platform-specific marketing calendars and development plans on a monthly/quarterly basis.
• Execute promotions, discounts, bundles, and visibility campaigns as per brand calendars and platform schedules.
• Ensure proper implementation of online promotions, digital activations, banners, and flash sales
• Coordinate with internal teams (Supply Chain, Logistics, Sales, and Marketing) to ensure smooth execution of e-commerce plans and order fulfillment.
• Own sales forecasting and demand planning for e-commerce channels.
• Ensure stock availability and flag risks related to out-of-stock or excess inventory.
• Monitor customer performance, sales trends, and product availability to ensure continuous business growth.

Knowledge, Skills, and Experience

• **Bachelor's degree in Business Administration, Sales, Marketing, Digital Marketing, or a related field.**
• Minimum of 3–5 years of experience in e-commerce, digital sales, or online account management, preferably within FMCG, food distribution, beverages, retail, or consumer goods.
• Strong experience dealing with online marketplaces, e-commerce platforms, or major retail accounts (e.g., Amazon, Noon, Carrefour UAE, Talabat, or similar).
• Proven track record of achieving e-commerce sales targets and managing strategic online accounts.
• Strong negotiation, communication, and relationship management skills.
• Good understanding of e-commerce sales planning, account management, online promotions, pricing, and customer development.
• Ability to analyze sales data, identify opportunities, and prepare business reports.
• Strong coordination skills with internal departments and external customers.
• Proficiency in e-commerce platforms, content management systems, and digital marketing tools.
• Excellent knowledge of the Saudi and UAE e-commerce market, especially the Jeddah and Western Region market, is a plus.
• Familiarity with the FMCG distributor model and managing a portfolio of multiple brands is highly desirable.