Performance and KPI Manager
Role Overview
Develop and manage NAFFCO Group’s performance measurement framework.
Work with business units and support functions to define KPIs, set targets, monitor results, and provide management with clear insights.
Translate business objectives into measurable plans, improve accountability, and support timely action when performance falls below target.
Key Skills for This Role
Full Job Posting
Role overview
Develop and manage NAFFCO Group’s performance measurement framework.
Work with business units and support functions to define KPIs, set targets, monitor results, and provide management with clear insights.
Translate business objectives into measurable plans, improve accountability, and support timely action when performance falls below target.
KPI framework and governance
- Develop and maintain a Group-wide framework for KPIs, scorecards, and performance reporting.
- Define measurable, relevant KPIs with business leaders and align them with strategic objectives.
- Set KPI definitions, calculation methods, data owners, reporting frequency, and approval requirements.
- Review KPIs as priorities change and promote consistent measurement across divisions, departments, and locations.
Performance monitoring and reporting
- Consolidate and analyze performance data from business units and support functions.
- Prepare monthly and quarterly dashboards, scorecards, and management reports.
- Track actual results against targets, budgets, and previous periods; identify trends, gaps, risks, and strong performance.
- Present findings and recommendations clearly to senior management.
Business reviews and improvement
- Coordinate periodic performance reviews with department heads and business leaders; follow up on actions, owners, and deadlines.
- Support departments with corrective action plans for missed targets.
- Identify opportunities to improve productivity, efficiency, service quality, and cost control; monitor improvement actions and report progress.
Data quality and systems
- Define data collection and validation processes to improve accuracy and consistency.
- Work with IT and relevant departments to improve KPI reporting tools and automation.
- Maintain reliable documentation of KPI definitions, targets, and results; prepare reports on time and handle information appropriately.
- Guide and train KPI owners on reporting requirements and performance analysis.
Qualifications and experience
- Bachelor’s degree in Business Administration, Finance, Engineering, Statistics, or a related field.
- At least 8 years of relevant experience, including experience managing KPIs or business performance reporting.
- Professional certification in performance management, business analytics, or a related discipline is an advantage.
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