Operations Specialist

Main Job Responsibilities

• Lead and coordinate the activities of operations staff to ensure tasks are completed accurately and efficiently.
• Provide leadership and direction to team members, including assigning tasks, setting priorities, and monitoring performance.
• Train and onboard new team members, ensuring they understand their roles, responsibilities, and safety procedures.
• Monitor workflow processes and identify opportunities for improvement in operational efficiency and productivity.
• Collaborate with other departments, such as logistics, procurement, and customer service, to coordinate operational activities and resolve issues.
• Ensure compliance with quality assurance procedures, safety regulations, and company policies in all operational activities.
• Implement inventory control measures to maintain accurate stock levels and prevent inventory discrepancies.
• Lead warehouse operations, including inbound and outbound logistics, stock movements, and order processing.
• Oversee the handling of returns, including processing returns, restocking inventory, and managing disposal.
• Monitor and report on operational performance metrics, such as productivity, accuracy, and on-time delivery.
• Address any operational issues or concerns raised by team members, customers, or other stakeholders in a timely and effective manner.
• Foster a positive and collaborative work environment, promoting teamwork, open communication, and continuous improvement.
• Conduct regular performance evaluations and provide feedback and coaching to team members to support their development and growth.
• Implement cost management strategies to control operational expenses and optimize resource utilization.
• Lead by example, demonstrating professionalism, integrity, and a strong work ethic in all aspects of your role.

Education

Bachelor's degree/Diploma in business administration, supply chain management, or a related field

Behavioral Competencies

• Ethical Practice
• Communication
• Health, Safety and Environment
• Accountability
• Proactiveness
• Collaboration
• Technology Advocacy

Technical Competencies

• Quality Assurance Procedures
• Warehouse Management Systems (WMS)
• Loss Prevention
• Inventory Control
• Floor Productivity
• QHSE (Quality, Health, Safety, Environment) Enabler and Promoter
• Facilities Management
• Warehouse Operations Coordinating Inbound/Outbound
• Coordinating Stock Movements
• Returns Management