Human Resources Operations Specialist

Job Summary

Educational Qualification

• Bachelor’s degree in human resources, Business Administration, or a related field
• Certified HR certification is a plus

Experience Required

• Bachelor’s degree in human resources, Business Administration, or a related field
• 2-5 years of experience in HR operations or generalist roles
• Strong understanding of labor laws and HR best practices
• Proficiency in Microsoft Office applications, especially Excel and Word.
• Create dashboards to track and monitor HR processes, ensuring real-time updates and accurate follow-up on all procedures.
• Excellent attention to detail and organizational skills.
• Strong interpersonal and communication skills.
• Ability to handle confidential information with discretion.

Skill Required

• Proficiency in HR software and legal research tools.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong organizational and project management skills.

Duties & Responsibilities

• Implement policies and procedures related to annual, sick, emergency, and other types of leave as defined in the approved leave policy.
• Follow up and apply procedures related to promotions, secondment, and end-of-service, and record all employee-related incidents in accordance with approved systems and procedures.
• Implement procedures, systems, and forms related to monitoring attendance and leave of branch employees in all its types, update forms when necessary, and apply the attendance monitoring system while ensuring compliance with official working hours.
• Prepare specialized HR-related documents and reports, provide appropriate recommendations and suitable solutions, and present them.
• Clarify and store data in the designated database in accordance with approved policies and procedures.
• Update employee-related information and provide it to the employee services team by recording and documenting all employee data such as promotions, training courses, and matters related to salaries and benefits.
• Handle employee complaints, feedback, requests, and inquiries in a professional manner, and escalate issues to the HR Manager when necessary in an effective way.