Operations Officer

Role overview

Real estate inventory operations

• Coordinate receipt and onboarding of new units after required approvals; monitor and update available, reserved, sold, transferred, suspended, and cancelled statuses.
• Follow reservation, cancellation, and relisting procedures; coordinate unit transfers, allocation changes, and approved price, payment plan, and promotional updates.
• Reconcile inventory records with sales, reservation, and ownership transfer systems; monitor suspension and reactivation of units.
• Coordinate property listings across marketing channels, resolve property data and status discrepancies, and coordinate project and unit handovers.

Investor relations operations

• Maintain investor records and link investors with portfolios and property units; coordinate approved additions or removals of units.
• Follow up on investor requests for property sales and remarketing; coordinate ownership transfers, title deed procedures, and other investor transactions.
• Coordinate financial clearances, transaction closures, supporting contracts and documentation, and settlements with Finance and Legal.
• Process property data amendments, unit replacements, and reallocations; track requests until approvals and documentation are complete.

Operational coordination and compliance

• Coordinate workflows across Operations, Sales, Finance, Legal, and Investment; monitor pending and overdue transactions.
• Ensure compliance with documentation workflows, internal procedures, and authorization requirements; follow up on operational decisions and instructions.
• Maintain records of completed transactions, approvals, and supporting documents; escalate delayed, unresolved, or exceptional cases to the Operations Supervisor or Manager.

Qualifications and requirements

• Minimum 3 years of relevant experience in real estate operations, property inventory management, and/or investor relations.
• Good understanding of real estate sales, reservations, ownership transfers, title deed procedures, and investor transactions.
• Strong coordination and follow-up skills, attention to detail, and accuracy in records and documentation.
• Proficiency in Microsoft Excel and property management or ERP systems.
• Excellent communication and interpersonal skills; ability to coordinate across teams and adhere to established procedures and approval workflows.